Refund policy
RETURNS
At Goodgift, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, please contact us within 24 hours of receiving it for a full refund. To initiate the return process, please send the product back to us in its original condition within 7 days of the return approval. Once we receive the item, we will issue a full refund of the purchase price. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs.
If you have any questions or concerns about our return policy, please don't hesitate to contact us on email on info@goodgift.co.nz.
Lost Parcels
We do not take responsibility for lost parcels. However, we will work with you to identify where your parcel may have ended up. To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout. If a parcel is lost, it is the buyers responsibility to lodge an investigation through Shipping Company that is delivering the order on the whereabouts of your parcel. We will provide any information required which we can recover, including tracking number.
